64ok Privacy Policy
Read the complete 64ok platform privacy policy — how your personal information is collected, stored, and protected.
This privacy policy ("Policy") is established by the authority operating the 64ok platform and website (https://64ok.cam) ("64ok", "we", "us"). This Policy applies to users in Bangladesh ("you", "user") and explains how we collect, use, store, and protect your personal information.
By creating an account on the 64ok platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
64ok reserves the right to update this policy at any time. For significant changes, we will post a notice on the website and/or notify you at your registered email. We recommend visiting this page regularly.
What Information We Collect
We collect various types of information for the purpose of registration and service delivery on the 64ok platform. This collection is carried out consciously and on the basis of information you voluntarily provide.
1.1 Information You Provide Directly
During account registration and use of services, you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket account numbers)
- User-set password
1.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and unique device identifiers
- Browser type and version
- Operating system information
- Date and time of website access
- Pages visited and navigation patterns
- Gaming history and transaction records
- Login and logout information
1.3 Identity Verification Information
To prevent fraud and ensure responsible gaming, we may collect copies of government-issued ID, selfie photos, and proof of address documents under the KYC (Know Your Customer) process. This information is used solely for the purpose of identity verification.
How We Use Your Information
The information collected is used to operate and improve the 64ok platform's services. We never sell your information to third parties or use it for advertising purposes.
2.1 For Service Delivery
- Creating and managing accounts
- Processing deposits and withdrawals
- Maintaining gaming history and transaction records
- Providing bonuses, promotions, and VIP benefits
- Providing customer support via live chat
2.2 For Security and Fraud Prevention
- Detecting and preventing unauthorized access
- Complying with anti-money laundering (AML) policies
- Detecting multiple accounts
- Monitoring suspicious activity
2.3 For Communication
- Sending important account notifications
- Sending transaction confirmation messages
- Notifying you of policy changes
- Informing you of promotional offers (only with your consent)
2.4 For Platform Development
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Planning new features and services
Your information is used only for the purposes stated above. It is not used for any unauthorized purpose and is not sold to third parties.
Information Storage and Security
64ok places the highest importance on protecting your personal information. We use industry-standard security technology to keep your information safe.
3.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which protects all data transmitted between your browser and our servers. Sensitive transaction-related information is protected by high-level encryption.
3.2 Server Security
Our server infrastructure is protected by the following security measures:
- Firewalls and intrusion detection systems
- Regular security audits and assessments
- Limited and controlled staff access
- Round-the-clock monitoring and log review
- Regular data backup systems
3.3 Password Protection
Your account password is stored using a one-way hashing method. 64ok staff can never view your password. We strongly advise you not to share your password with anyone.
3.4 Response to Security Breaches
In the event of a data breach, we will notify affected users by email as quickly as possible and provide advice on the necessary protective steps to take.
Sharing Information with Third Parties
64ok does not sell or rent your personal information to any third party. However, information may be shared in specific circumstances as a normal part of operating our services.
4.1 Service Provider Partners
We work with trusted third-party providers for payment processing, identity verification, and technology infrastructure services. These providers process your information only for specific purposes as directed by us and are bound by strict confidentiality agreements.
4.2 Payment Processing
Relevant financial information is transmitted to bKash, Nagad, and Rocket to complete transactions through their services. This exchange of information takes place through secure encrypted channels.
4.3 Legal Obligations
We may be legally required to disclose your information in the following circumstances:
- When required by a court order or legal process
- In response to a lawful request from a government or regulatory authority
- To assist law enforcement agencies investigating fraud or criminal activity
- To comply with anti-money laundering regulations
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, the new party will also be required to adhere to the same privacy standards, and we will notify you by email in advance.
Cookies and Tracking Technology
The 64ok platform uses cookies and similar tracking technologies to improve your experience and ensure the platform functions properly.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login status, manage sessions, and ensure security.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Collect usage statistics to help improve our services.
5.2 Cookie Controls
You can disable cookies from your browser settings. Please note that disabling essential cookies may limit some platform functionality and cause login issues.
5.3 Third-Party Analytics Tools
We may use certain third-party tools for analytics services. These tools collect only anonymous statistics and do not process personally identifiable information.
User Rights and Controls
Every user of the 64ok platform has the following rights regarding their personal information. Our support team is always ready to help you exercise these rights.
6.1 Right of Access to Information
You may request a complete copy of your personal information held by us at any time. We will respond within 30 business days of receiving your request.
6.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. General information can be changed directly in your account settings.
6.3 Right to Delete Information
In certain circumstances you may request the deletion of your account and related information. However, due to legal obligations, some information (such as transaction records) must be retained for a specified period.
6.4 Right to Withdraw from Marketing Communications
You may opt out of promotional emails and notifications at any time. Go to your account settings to change notification preferences, or contact our support team.
6.5 Right to Submit a Complaint
You may raise any concerns or complaints about the privacy of your information with our support team. We take every complaint seriously and provide a resolution within the specified timeframe.
To exercise any of your rights regarding your information, contact us via 24/7 live chat or by email at [email protected].
Protection of Minors
The 64ok platform is for individuals aged 21 or older only. We do not knowingly collect information from minors or provide services to them.
7.1 Age Verification
We verify the user's age during registration and through the identity verification process. If an account belonging to a person under 21 is identified, it is immediately closed and the associated information is deleted.
7.2 Guidance for Parents
Parents are advised to monitor their children's internet usage. If you believe a minor is using our platform, please notify our support team immediately.
Protection of Payment Information
Financial transaction data is the most sensitive. At 64ok, a minimum deposit of ৳200 and a minimum withdrawal of ৳500 are in place. All financial transactions follow the highest security standards.
8.1 Payment Data Encryption
Every transaction made through bKash, Nagad, and Rocket is secured by SSL/TLS encryption. Complete bank account details or mobile banking PINs are not stored in our system.
8.2 Transaction Records
A record of each transaction is stored in your account history and you can view it at any time. Withdrawal processing typically takes between 30 minutes and 3 hours.
8.3 Unusual Transaction Detection
Our system automatically detects unusual or suspicious transactions. In such cases, transactions may be temporarily suspended for account security and you will be asked to complete verification.
Data Retention Period
We retain your information only for as long as necessary. The retention period is determined by service requirements, legal obligations, and regulatory guidelines.
9.1 Active Accounts
While your account is active, all information necessary to provide the service is retained.
9.2 Closed Accounts
Even after an account is closed, certain information — particularly financial transaction records — is retained for a specified period for legal and regulatory reasons. After this period, the information is deleted securely.
9.3 Legal Obligations
Under anti-money laundering regulations and financial regulatory obligations, retention of certain information for an extended period is mandatory. In such cases, the information is used solely for the purpose of legal compliance.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week.
Contact Information
Live Chat: 24/7 support — use the chat option on the website
Email: [email protected]
Requests submitted by email are generally responded to within a business day. For urgent matters, please use live chat.
Any changes to this privacy policy will be published on the website and communicated to your registered email. Continued use of the platform after any changes will be considered your acceptance of the updated policy.